Terms of Service

Policy version 2026-11

Draft for review. Have this document checked by a qualified lawyer before public launch.

1. What Altorq is

Altorq is an online platform that verifies and connects commercial drivers, fleet owners and transporters, and companies that ship goods, in Delhi NCR. Altorq acts as a facilitator and broker under the Carriage by Road Act, 2007. Altorq does not own vehicles, employ drivers placed with employers, or carry goods.

2. Accounts and verification

• You must give true and complete information and keep it current.
• Altorq may verify, reject or suspend any account, and may ask for documents at any time.
• You are responsible for activity on your account. Keep your password private.

3. Driver placement

• Employers pay the placement fee shown on their placement record and invoice. Fees are set by Altorq and may change for new placements.
• The replacement guarantee applies only as described on the placement record, within the guarantee period.
• The employment relationship is between the employer and the driver. Drivers do not pay Altorq a placement fee.

4. Load matching

• Loads are reviewed before publication. Shippers must describe goods accurately and hold valid invoices and e-way bills where required.
• Freight is agreed and paid directly between shipper and transporter. Altorq never holds, processes or guarantees freight, and records payment status only as reported by members.
• A load-matching fee may apply to confirmed bookings, as shown in the booking.
• Transporters are responsible for valid vehicle documents, permits, insurance and driver licences.

5. Prohibited use

No fake documents, no off-platform circumvention to avoid fees on introductions made through Altorq, no illegal or hazardous goods without the required permits, and no harassment of other members.

6. Liability

To the extent permitted by law, Altorq is not liable for loss, damage or delay of goods, for the conduct of members, or for disputes between members. Altorq will help resolve disputes raised through the platform.

7. Governing law

These terms are governed by the laws of India. Courts at New Delhi have jurisdiction.