Privacy Policy

Policy version 2026-11

Draft for review. Have this document checked by a qualified lawyer before public launch.

This policy explains how Altorq collects and uses personal data, in line with the Digital Personal Data Protection Act, 2023.

What we collect

Account details: name, mobile number, email, city.
Profile details: licence details, experience, vehicles, business details and GST number.
Documents you upload for verification, such as driving licence, masked Aadhaar, RC, insurance, permits, GST certificate and proof of delivery.
Activity on the platform, such as applications, requirements, loads, quotations and bookings.

Why we use it

To verify members and prevent fraud.
To match drivers with jobs and loads with vehicles.
To send service notifications by SMS, WhatsApp, email or in the app.
To issue invoices and meet legal obligations.

Who can see your data

Documents are stored privately and are visible only to you and authorised Altorq staff. Every staff access to a document is logged. Contact details are shared with another member only at the relevant step, for example after an interview is scheduled or a booking is confirmed.

Your rights

Download a copy of your data from Account & privacy.
Withdraw optional consents at any time.
Request deletion of your account. Some records, such as invoices, are kept as required by law.

Retention

Verification documents are kept for the retention period shown in our platform settings, then deleted, unless the law requires longer retention.

Contact

For privacy questions, use the contact page or raise a support ticket.